Medewerkers van Normec QS zetten zich in om u zo goed mogelijk van dienst te zijn. Wanneer u van mening bent dat de dienstverlening onvoldoende of onjuist is, dan kunt u hierover schriftelijk, bijvoorbeeld via het e-mailadres info-qs@normecgroup.com, een klacht indienen bij Normec QS.
After submitting your complaint or appeal, you will be notified within 5 working days whether it relates to activities for which Normec QS is responsible. If so, it will then be handled by independent persons. If these persons can only be found outside Normec QS, Normec QS remains responsible for the settlement. You will be informed of the progress of your complaint within 4 weeks. This may be a final outcome or a follow-up process. You will always be informed about the final outcome. The entire complaint process is recorded by Normec QS.